Technical Services Engineer I (Partnerships)

Root Inc. is on a mission to revolutionize the insurance industry by creating exceptional customer experiences through innovative technology. The Technical Services Engineer I will support Root's partner ecosystem by addressing technical inquiries, triaging integration issues, and ensuring smooth operation of partner APIs and data flows.

Responsibilities:

• Respond to partner technical inquiries about Root APIs, SDKs, and data integrations
• Triage inbound incidents affecting partner integrations — e.g., quote flows, consent, and data latency
• Analyze logs, validate payloads, and work through standard runbooks to restore partner connectivity
• Escalate issues thoughtfully to L2 or engineering teams with detailed technical context
• Collaborate with Account Executives and Business Development Leadership to ensure partners have a positive technical experience
• Contribute to internal and external documentation, FAQs, and partner troubleshooting guides

Requirements:

• Familiarity with REST APIs, JSON, HTTP debugging, and system monitoring tools
• Strong communication skills with both technical and non-technical audiences
• Curiosity about Root's telematics and insurance products, and a desire to understand how partners power customer acquisition
• Comfort working in fast-paced, cross-functional environments
• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience