Sr. Support Engineer, SAP Basis

Rimini Street, Inc. is a global provider of end-to-end enterprise software support and managed services. They are seeking a Sr. Support Engineer, SAP Basis to provide exceptional remote-based support for mission-critical SAP applications, troubleshoot multiple SAP modules, and deliver high-quality customer experiences.

Responsibilities:

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience
• Provide remote-based functional support & training for your specialist SAP modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including sometimes evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience

Requirements:

• 10+ years relevant all-round SAP experience particularly with SAP Basis
• Working knowledge as a system administrator with at least two of the following: Linux, Solaris, AIX, HP-UX or Windows
• Working knowledge of databases such as Oracle/MS-SQL/DB2/Sybase/SAP HANA
• Expertise in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration
• Good experience with SLT installation and technical configuration
• Experience with Database Sizing and Database Performance
• Skills in client-facing support
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• Must be able to speak, read and write English fluently
• Excellent interpersonal, presentation and communication skills – verbal & written
• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long-term, successful working relationships with clients and colleagues
• Strong knowledge of key application functionality, tables, and relationships
• Deep knowledge of SAP customization/extension methodologies
• Attention to detail and the ability to learn quickly
• Extreme focus on client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home-based office in a virtual environment
• Bachelor's degree in Computer Science or related field or equivalent experience
• SAP certification(s) preferred
• Nice to have: experience with SAP SWPM tool
• The best candidates will have extensive knowledge of multiple SAP modules across releases including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• Knowledge of SAP Industry Solutions would be an advantage
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with global implementations would be an advantage