Technical Services Engineer I (Partnerships)

Root Inc. is on a mission to unbreak insurance by creating experiences people love at prices they can’t believe. As a Technical Services Engineer I, you will support Root’s partner ecosystem by being the first point of contact for partners integrating with their platform, triaging integration issues, and ensuring smooth functioning of partner APIs and data flows.

Responsibilities:

• Respond to partner technical inquiries about Root APIs, SDKs, and data integrations
• Triage inbound incidents affecting partner integrations — e.g., quote flows, consent, and data latency
• Analyze logs, validate payloads, and work through standard runbooks to restore partner connectivity
• Escalate issues thoughtfully to L2 or engineering teams with detailed technical context
• Collaborate with Account Executives and Business Development Leadership to ensure partners have a positive technical experience
• Contribute to internal and external documentation, FAQs, and partner troubleshooting guides

Requirements:

• Familiarity with REST APIs, JSON, HTTP debugging, and system monitoring tools
• Strong communication skills with both technical and non-technical audiences
• Curiosity about Root's telematics and insurance products, and a desire to understand how partners power customer acquisition
• Comfort working in fast-paced, cross-functional environments
• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience