Technical Business Analyst (RPA - Robotic Process Automation)

H.W. Kaufman Group is a powerful global network of companies dedicated to shaping the future of insurance. The Technical Business Analyst serves as a key liaison between business stakeholders and technical teams, translating business needs into clear, actionable requirements that support process improvements and automation solutions.

Responsibilities:

• Works independently on moderately complex initiatives, partners closely with developers and product teams, and contributes to continuous process improvement across the organization
• Work with business partners to develop automation strategies for new and existing, on-premises and cloud-hosted applications
• Responsible for working on automation projects to provide requirements, solution options, process definition documents, and process flow diagrams
• Elicits and documents business and technical requirements that drive key business components through a project or platform enhancement lifecycle
• Collaborates closely with various customers including their immediate project teams, business unit representatives and other technical staff members, often facilitating and coordinating communication among all parties, including vendors
• Gathers and translates business requirements into Automation design specifications or technical tasks using standardized documentation
• Analyze existing processes for automation, participate in design and code reviews, analyze processes for ROI, perform process improvement metrics gathering, and document all automation processes
• Engage with developers and business partners to achieve target outcomes

Requirements:

• Bachelor's degree in computer science, Information Technology, Business Administration, or equivalent work experience
• 5+ years experience in Information Technology and business/industry
• 5+ years experience working on moderate-to-complex projects or systems
• Experience with conversion of business and functional requirements to use cases, epics, and stories with acceptance criteria
• Solid background with requirements gathering and analysis
• Must be a constant learner with an eye towards continuous improvement
• Strong understanding of the full Software Development Life Cycle (SDLCs), including Scrum and Waterfall
• Possess risk assessment, problem resolution, negotiation, and influencing skills
• Excellent oral and written communication skills with ability to explain technology in business terms
• Computer Application Skills: MS Office Suite, Edge and Chrome browsers, Lucid Suite/Visio, Jira Cloud, Confluence Cloud
• Understanding with business accounting or insurance is a plus
• One RPA language (Automation Anywhere, UiPath, etc.) (nice to have)
• One structured query language (SQL) (nice to have)