Sales Manager - SMB Outbound Sales (Remote - Western Region)

Yelp is a platform connecting people with local businesses, and they are seeking an experienced Outbound Sales Manager to lead a team of Inside Sales Representatives. The role involves coaching and supporting the team to exceed sales goals through high-volume outbound cold calling and consultative selling.

Responsibilities:

• Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold calling environment
• Drive daily outbound activity and ensure team members consistently meet or exceed KPIs
• Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates
• Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning
• Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results
• Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets
• Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients

Requirements:

• 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment
• Well-versed in selling digital products to SMBs and using Salesforce CRM
• Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement
• Strong coaching and mentoring skills with a commitment to developing others and fostering career growth
• Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements
• Excellent communication, organizational, and time management skills
• Comfortable working in a fast-paced, remote-first environment
• Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED