Sr. Associate I, Field Technical Service Engineering - Remote Seattle, WA

Alcon is a company passionate about enhancing sight and helping people see brilliantly. They are seeking a Sr. Associate I in Field Technical Service Engineering to provide technical advice, perform maintenance, and ensure customer satisfaction at various sites.

Responsibilities:

• Perform corrective and preventive maintenance, retrofits, upgrades and system installations
• Establish and maintain a high level of customer satisfaction
• Promptly address customer concerns, quality assurance and medical safety issues
• Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams
• Maintain all administrative responsibilities in a timely and accurate manner
• Assist Sales, Clinical and In-house teams including other Field Engineers as needed
• Manage inventory, keep accurate records, and promptly return unused and failed parts
• Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory

Requirements:

• Associate's degree or equivalent years of directly related experience
• The ability to fluently read, write, understand, and communicate in English
• 2 years of Relevant Experience
• Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
• Experience working with advance medical devices and with medical devices that use lasers
• Accustomed to working with hospital operating room and surgery center protocols
• Working knowledge of ServiceMax / CRM tools
• Ability to lift 50 pounds – i.e., tools, replacement parts, etc
• Travel Requirements: approximately 30% overnights
• Territory: Pacific NW - WA, AK