Senior Director, Product Management

Honor is a leader in aging care innovation, providing technology and services that empower older adults. The Senior Director of Product Management will lead cross-functional project teams to drive product strategy and delivery, focusing on improving customer outcomes and leveraging technology for growth.

Responsibilities:

• Own the product strategy & roadmap for one or more of our focus areas (examples include: Care Pro Hiring, Care Pro Staffing, Workforce Quality), setting and delivering against metrics & KPIs aligned with company goals
• Develop a deep understand of customer needs and business goals through strong analytics, direct observation (willing to “do the job”), and collecting stakeholder feedback
• Identify and evaluate opportunities to leverage technology to accelerate future growth and improve customer outcomes
• Build deep relationships with stakeholders beyond the Product team to develop cross-functional solutions to critical company challenges
• Drive delivery across multiple concurrent initiatives aligned to strategic priorities
• Collaborate with engineering & design leaders to create Product team processes that will equip us to continue to deliver at high velocity
• Demonstrated ability to deconstruct complex problems, identify root causes, and focus on the highest impact issues
• Get stuff done -- work quickly to drive to impact, balancing incremental and radical change; if there isn’t anyone else to do it, roll up your sleeves and do it yourself

Requirements:

• Technical degree (engineering, economics, etc) or experience in a technical organization
• 10+ years experience in product management
• Experience working on a product to support a complex operational function or having direct operations experience, including rolling out large-scale operational & process changes in conjunction with product releases (and love this type of problem)
• Experience at a fast-growing, scrappy company
• Strong data analytics skills (comfortable with SQL, Looker or other BI platform); able to ask the right question and determine the key takeaway with messy or incomplete information
• Strong written and verbal communication; comfortable clearly explaining product decisions, tradeoffs, and outcomes to executive audience in a written memo
• Demonstrate empathy and emotional intelligence when working with wide range of stakeholders, including but not limited to, clients, care pros, and cross-functional teams