Principal Product Manager

New American Funding is seeking a Principal Product Manager to shape the long-term vision and strategy for their flagship POS platform, NAF Link. This role involves leading complex initiatives, collaborating with various teams, and driving product discovery and innovation to enhance the mortgage lending experience.

Responsibilities:

• Own and evolve the long-term product vision and strategy for NAF Link, ensuring alignment with company-level objectives, technology strategy, and market dynamics
• Identify and articulate multi-year opportunities, defining strategic bets that drive growth, differentiation, and platform maturity
• Translate vision into clear outcomes, guiding teams from problem definition through solution delivery and value realization
• Lead complex, cross-cutting initiatives spanning multiple teams, systems, and user personas
• Define and maintain a strategic, outcome-oriented roadmap, balancing near-term delivery with long-term platform investments
• Drive go-to-market strategy in partnership with Marketing, Sales, Operations, and Training to ensure successful adoption and measurable impact
• Develop a deep, first-hand understanding of Loan Officers, borrowers, and internal stakeholders through continuous discovery and user observation
• Conduct advanced market and competitive analysis to position NAF Link as a leader in POS innovation
• Demonstrate strong systems thinking—understanding how NAF Link integrates with LOS, CRM, communications, data, and downstream fulfillment workflows
• Lead high-stakes product discovery efforts, framing ambiguous problems and validating solutions through data, experimentation, and user insight
• Apply rigorous prioritization frameworks to ensure investment is focused on initiatives with the highest strategic and customer impact
• Champion innovation across automation, AI-assisted workflows, and experience design to meaningfully improve conversion, efficiency, and customer satisfaction
• Define success metrics and measurement frameworks that connect product outcomes to business results
• Use quantitative and qualitative data to guide decisions, assess tradeoffs, and course-correct strategy as needed
• Present clear, executive-level insights on performance, risks, and opportunities
• Partner deeply with Engineering, Design, Data, and Architecture teams to deliver scalable, high-quality solutions
• Influence without authority, aligning diverse stakeholders around shared goals and outcomes
• Act as a mentor and role model for Product Managers, elevating product thinking, discovery practices, and execution standards across the team
• Leverage deep mortgage industry expertise to anticipate regulatory, operational, and market shifts
• Serve as a trusted product voice internally, helping shape broader product and technology strategy beyond NAF Link

Requirements:

• 10+ years of product management experience, with significant experience in Mortgage Lending technology, specifically POS and/or LOS platforms
• Proven track record of owning and delivering complex, high-impact products or platforms at scale
• Demonstrated ability to operate at both strategic and tactical levels, from vision setting to detailed execution
• Strong analytical and systems-thinking skills, with comfort navigating large, complex data sets
• Exceptional communication and stakeholder-management skills, including experience working with senior and executive leaders
• Bachelor's degree in a related field preferred; advanced degree a plus