Licensed Customer Service Agent

Kin Insurance is redesigning insurance to be smarter and faster, focusing on customer satisfaction. They are seeking a Licensed Customer Service Agent to assist customers with policy inquiries, payments, and cancellations, ensuring a seamless experience across various communication channels.

Responsibilities:

• Interacting with current policyholders via phone, email, and chat
• Contacting customers banks/lenders to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments/issuing refunds
• Educating customers on policies and coverages

Requirements:

• An active Property & Casualty (P&C) or Personal Lines insurance license
• Experience in a call center/high incoming call volume environment
• Superior customer service skills
• Empathy towards others shown through active listening
• Ability to work in a fast paced environment with limited structure
• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
• A need for efficiency, always looking for ways to make processes better
• Bilingual (Spanish speaking)
• Home insurance experience highly preferred