USA - Senior Manager, Omnichannel Marketing and Customer Experience (CX)

Mindlance is a company seeking a Senior Manager for Omnichannel Marketing and Customer Experience (CX). This role involves shaping and executing integrated marketing strategies and driving brand growth while aligning cross-functional teams.

Responsibilities:

• Serve as a strategic partner to the Global Strategic Marketing Omnichannel Lead, managing priorities and ensuring alignment with business goals
• Lead the development and execution of omnichannel marketing initiatives, including coordinating cross-functional Customer Experience (CX) pilot programs
• Execute omnichannel marketing strategic priorities and campaigns as defined by inbound Briefs from marketing teams around the world in collaboration with *** internal teams (e.g. IT, Privacy, Legal, Regulatory, Communications, etc. In collaboration with Global Strategic Marketing) and external agency partners
• Act as a key point of contact for internal and external stakeholders on omnichannel marketing initiatives, specifically Customer Experience (CX)
• Track progress against marketing KPIs and milestones using project management platforms (e.g. Monday.com, Maestro)
• Develop and refine executive communications, presentations, and updates for senior leadership

Requirements:

• 10+ years in senior marketing, brand leadership, or commercial operations, with a focus on omnichannel strategy and customer experience (CX)
• Demonstrated success scaling global brands, launching new categories, and leading integrated marketing systems in fast-paced, matrixed organizations
• Strong strategic, analytical, and project management skills
• Adaptable to using project management platforms such as Monday.com
• Exceptional communication and interpersonal skills with proven ability to influence without authority
• Experience uniting creative, sales, product, and operations teams around a clear point of view
• Bachelor's degree in Mass Communication/Media Studies or related field