Key skills
Information SecurityNetwork SecurityCyber SecurityEnterprise IT SecurityScripting languagesSecurity forensicsMalware analysisThreat containmentNetwork troubleshootingWillingness to learnPowerPoint presentation skillsGreat writing skillsRelationship buildingPositive attitudePythonShellBashLDAPActive DirectoryIdentity ManagementMentoringCommunicationCollaborationPresentation SkillsPenetration TestingFirewall
About this role
Arctic Wolf is redefining the cybersecurity landscape and is looking for a Concierge Security Engineer 3 to support technical relationships with customers. This role involves creating partnerships, analyzing data, and acting as the primary technical contact for customers while mentoring junior analysts.
Responsibilities:
- Creating and maintaining a partnership with our customers
- Analyze log and system data
- Interact with, and manage, internal and external stakeholders
- Communicate, educate, and share information with non-technical people
- Help our customers diagnose problems as well as support specific customer requests
- Primary technical point of contact for our customers
- Champion for our customers within the Arctic Wolf Team
- Mentoring junior analysts with their technical and soft skills
- To support effective communication and collaboration, this role requires on-camera participation (Zoom) during all customer and internal meetings
Requirements:
- 3+ years in Information Security, Network Security, or Cyber Security
- 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
- Have a detailed understanding of Enterprise IT Security, including: Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies
- Have an understanding of Enterprise IT Operations, including: Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructures
- Analyze log and system data from the above list and other IT systems
- Know how to use one or more scripting tools and languages such as Python, Bash, and Power Shell
- Great writing and speaking skills
- Excellent relationship building skills in a professional context
- A positive 'can-do' attitude
- A willingness to learn and continuous self-improvement
- There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive
- Security forensics
- Malware analysis
- E-discovery
- Threat containment
- Firewall and IDS provisioning
- Proxy and content filtering provisioning
- Authentication and identity management
- Risk and vulnerability Assessment
- Network and security Auditing
- Network troubleshooting
- Penetration testing
- Attack simulation
- PowerPoint presentation skills