Ellucian is a global market leader in education technology, partnering with over 2,800 customers to enhance student experiences. The Executive Lead, Technology & Security Transformation will drive best-in-class technology operations and establish a delivery excellence practice to align with client goals and improve operational standards.
Responsibilities:
- Work with the Director of Strategy, Innovation and Delivery Excellence to lead the development and implementation of a Delivery Excellence framework, establishing consistent standards and practices related to the enterprise technical infrastructure, security posture, network, and operations
- Performs interim CIO / CIO in Residence duties to include maintaining technology operations continuity, security, leadership and personnel alignment
- Conduct current state assessments to identify operational, security, network and infrastructure gaps, inefficiencies, and opportunities for improvement
- As required, provide direct support and remediation of operational, technical, security, and network issues to improve client outcomes and align practices, policies, and procedures to a set of standard operating procedures
- Define and promote best-in-class information security, network, infrastructure and operational practices, ensuring alignment with organizational goals and industry benchmarks
- Visit customer sites to drive adoption through temporary team augmentation in support of site achievement toward new delivery assurance practices
- Drive a culture of continuous improvement by leveraging performance data, client feedback, and lessons learned to refine delivery methodologies
- Collaborate with cross-functional teams to standardize delivery processes, enhance quality assurance, and ensure repeatable, scalable success across client sites
- Serve as a strategic advisor to internal and client leadership, providing insights into delivery performance, risk areas, and improvement initiatives
- Establish and maintain delivery KPIs and metrics dashboards to monitor progress, highlight trends, and support data-driven decision-making
- Champion knowledge sharing and process documentation, ensuring delivery teams are equipped with the tools, templates, and guidance needed for consistent execution
Requirements:
- 5+ years of operational technology delivery with a focus on standards adoption, particularly within Higher Education
- Deep knowledge and experience with information, cyber and other network security best practices, protocols, policies and procedures
- Working experience with network and/or systems administration within higher education
- Demonstrated success with SQL query languages and other data related reporting tools
- Excellent communication and interpersonal skills
- Experience with Ellucian Banner, Colleague, or other higher education ERP systems
- Strong analytical, communication, and stakeholder management skills
- Ability to thrive in a dynamic, fast-paced environment with competing priorities