Bilingual Licensed Customer Service Agent

Kin Insurance is a company focused on redesigning insurance to be smarter and centered on the customer. The Bilingual Licensed Customer Service Agent will be the first line of assistance for customers, handling questions regarding policies, payments, and cancellations, while interacting mainly over the phone, chat, and email.

Responsibilities:

• Interacting with current policyholders via phone, email, and chat
• Contacting customers banks/mortgage to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments/issuing refunds
• Educating customers on policies and coverages

Requirements:

• An active Property & Casualty (P&C) or Personal Lines insurance license
• Experience in a call center/high incoming call volume environment
• Superior customer service skills
• Empathy towards others shown through active listening
• Ability to work in a fast paced environment with limited structure
• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
• A need for efficiency, always looking for ways to make processes better
• Bilingual (Spanish speaking)
• Home insurance experience highly preferred