Field Service Engineer (Electron Microscopy)(REMOTE)

Thermo Fisher Scientific is a leading company in the field of scientific research and innovation. They are seeking a Field Service Engineer to provide technical support and assistance for Electron Microscopes, ensuring efficient performance and customer satisfaction. The role involves installation, repair, and maintenance of equipment, as well as training and mentorship for customers and new engineers.

Responsibilities:

• Ensure customer needs are met as the primary regional field service engineer
• Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes (Focused Ion Beam Electron Microscopes, Scanning Electron Microscopes, Transmission Electron Microscopes)
• Troubleshoot and repair equipment, providing support to customers and other field service personnel
• Develop positive working relationships with customers and company personnel
• Submit detailed field service reports
• Provide training and mentorship to customers and new field service engineers
• Offer feedback to product quality and sales teams and update system documentation
• Act as a subject matter expert and resource for training

Requirements:

• Minimum is a bachelor's degree or higher in mechatronics, electronics/engineering, or equivalent experience
• Minimum of 2+ years of experience in a related field
• Analytical troubleshooting and problem-solving abilities
• Interest in technology and IT trends
• Knowledge of electron microscopes is an advantage
• Driver's License required
• Travel up to 75%
• Able to lift 40 lbs. without assistance
• Excellent hand-eye coordination and manual dexterity