Implementation Engineer I

Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Implementation Engineer I will be responsible for delivering customized client solutions using the Seismic Enablement Cloud, collaborating with various teams to ensure seamless project execution.

Responsibilities:

• Analyze client content, data, and requirements to design optimal solutions using Seismic’s platform
• Advise clients on SSO and SMTP configurations based on user management and email options best practices
• Write database queries to extract information from various database types using Seismic data automation best practices
• Collaborate with Solution Architect to design technical solutions for enterprise clients
• Lead tier one service solution implementations such as Email Opt-Out Sync, Data Loader, and Marketo Activity Writeback
• Coordinate with offshore teams and ensure timely delivery of project milestones
• Manage multiple client projects simultaneously across different technical workstreams
• Identify and escalate risks proactively to internal stakeholders
• Provide timely support and ongoing services for existing clients in accordance with SLAs
• Conduct virtual and occasional on-site training for clients
• Document and promote client enhancement requests to Product and Engineering teams

Requirements:

• Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience
• Minimum 2 years of experience in technical consulting, implementation, or support roles
• Strong verbal and written communication skills, especially in client-facing scenarios
• Self-starter with the ability to grasp new technical concepts quickly
• Demonstrated success in handling multiple client implementations in parallel while meeting deadlines
• Ability to gather, understand and translate client requirements into deliverables
• Ability to effectively identify, prioritize and escalate client or project risks
• Ability to manage offshore teams and communicate effectively using tools like JIRA, Slack, and Chatter
• Strong analytical and problem-solving skills
• Ability to adapt quickly to changing priorities and technologies
• Advanced proficiency with the Microsoft Office Suite including PowerPoint, Word, and Excel
• Advanced knowledge of SQL and query languages
• Experience with RESTful API
• Familiarity with SSO and SMTP
• Experience with Seismic or other Sales Enablement platforms is a plus