Staff Product Manager, Client Booking Experience (B2C)

SQUIRE is the leading business management system designed for barbers and shop owners. The Staff Product Manager will own and evolve the client booking experience across web and mobile, ensuring it remains intuitive and high-converting while leading strategy and execution across various booking flows.

Responsibilities:

• Define and drive the multi-quarter vision for client booking
• Own discovery, booking flows, checkout, confirmations, cancellations, and rebooking
• Ensure experiences scale across geographies, shop types, and future verticals
• Make clear tradeoffs across UX quality, performance, and business goals
• Deeply understand client behavior and friction across the booking funnel
• Improve conversion, rebooking, and retention through data and experimentation
• Elevate trust, clarity, and reliability across critical booking moments
• Partner closely with Engineering and Design to ship performant, high-quality consumer experiences
• Translate strategy into clear requirements and measurable outcomes
• Collaborate with Lifecycle, Marketing, and Data to ensure launches drive impact
• Own key metrics including conversion, rebooking rate, funnel drop-off, and client retention
• Establish clear learning goals and remain accountable to outcomes
• Thoughtfully leverage AI and automation to improve discovery and confidence in booking

Requirements:

• 7+ years of product management experience
• Direct experience building booking, reservation, or scheduling products at scale
• Proven track record improving conversion or retention in B2C environments
• Strong product judgment across UX, systems, and business impact
• Experience in B2C or B2B2C platforms
• Ability to influence cross-functional teams without direct authority
• PLG or lifecycle optimization experience
• Exposure to AI-driven consumer workflows
• Experience supporting multiple verticals or international markets