Sales Engineer - Critical Event Management expansion

International SOS is dedicated to protecting and saving lives, providing security risk management and health solutions globally. The Sales Engineer (Digital Solutions Advisor) will support the sales team by advising on digital solutions and ensuring project feasibility, while playing a crucial role in the company's expansion into full-spectrum resilience.

Responsibilities:

• To be an expert in the understanding of the digital solutions
• To ensure the correct positioning of the digital solutions, jointly with other subject matter experts
• To actively participate in the analysis of competitors, current trends and new technologies; and to give recommendations to improve the products and services
• In addition, key to the role will be the ability to work closely with the product management team by providing client and market insights to help the H3S Product Team build new products and enhancements that enable us to create value to clients and competitive advantage
• To work with clients & industry experts to solicit feedback on our digital solutions products and to ensure we maintain our role as industry leaders by inputting into the product management & development process. The ability to understand and identify potential risks from competitors or trends within the region and provide feedback to upper management and the product team
• To maintain a deep knowledge of the whole of the services offered by International SOS and its competitors
• To develop knowledge and to build relationships with account management, business development, client services, marketing and peer subject matter experts (medical & security) to collaborate on and help execute strategy in support of client growth and retention efforts, and ensure proper knowledge and training for the local teams on our digital products
• Travel to be expected for client-facing meetings mainly within the assigned geography (Northeast) within the Americas
• Collaborating with the Account Management and Business Development teams to execute the new business and retention strategies
• Work and collaborate with Account Management, Business Development and Marketing to participate in local events, conferences and client facing webinars. Participate and lead assessing market opportunities, including client surveys and feedback sessions to assist the product and leadership teams to determine product enhancements, development (new) and direction
• To develop knowledge and to build relationships with Account Management, Business Development, Client Services, Marketing, and peer subject matter experts (medical & security) to collaborate on and help execute strategy in support of client growth and retention efforts, and ensure proper knowledge and training for the local teams on our digital products
• To provide support to the Americas Sales & Marketing teams in preparing for open sales bids/tenders and other sales opportunities and responding to bid/tenders in an effective manner
• Drive new product strategy by understanding customer pain points and translating those into actionable business plans
• To validate technical project feasibility in the presales phase and collaborate with Commercial Services to validate technical contractual terms
• To prepare and deliver client presentations, to follow up on actions/prospects after the presentations if needed
• The role will collaborate with the Client Services team to drive the successful implementation of our products and services at the client’s organisation and to ensure continuity of customer service, management of expectations & progress of technical implementations

Requirements:

• Ability to translate complex operational challenges into simple narratives
• Excellence in product demos and storytelling
• Executive presence for high‑level discussions
• Technical understanding of APIs, integrations, data flows, and platform ecosystems
• Capacity to collaborate with Sales, Product, Marketing, and Operations
• Evidence of extensive networking and strategic sales skills with well-developed influencing and negotiating abilities
• Project management exposure
• Evidence of strategic thinking and planning skills, particularly in financial analysis and reporting
• Working knowledge of Critical Event Management software
• Curious, adaptive, energetic
• Enjoys 'building the plane while flying it'
• Passionate about resiliency, risk, and operational continuity
• Background in Critical Event Management, business continuity, crisis management, operational resilience, or security operations
• Pre‑sales or sales engineering experience in SaaS, security, risk management, or enterprise platforms
• Understanding of integrated risk environments (health + security + operations)
• Considerable and broad experience in a Business Development or Consultative Sales role in business-to-business environment and/or service sectors
• Good exposure to IT and / or Web and / or Travel Data industry
• Able to demonstrate a proven track record of profitable sales growth
• Educated to University level
• Ability to communicate in English fluently (oral and written) an absolute must
• Frequent travel throughout the region