Lead Customer Diagnostics Engineer - CFM

GE Aerospace is seeking a Lead Customer Diagnostics Engineer to provide engine health monitoring services to airline customers, ensuring optimal aircraft utilization through proactive communication and analytics. The role involves technical assistance, fleet stability analysis, and leading initiatives to enhance diagnostic services and customer satisfaction.

Responsibilities:

• Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines
• Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams
• Lead and engage team members on complex processes
• Develop and drive key strategic initiatives to improve the effectiveness and value of Fleet Support diagnostic services
• Develop, improve, and drive execution of processes using FLIGHT DECK methodologies
• Identify product failure trends and assist in identifying probable root causes
• Provide effective training to airline customers to improve their utilization of the self-service diagnostic tools
• Seeks out advancement of current engine diagnostic capabilities and services to enhance airline customer satisfaction, including developing new and improving existing detection analytics
• Provide front-line technical response to airline customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer through key airline customer calls
• Develop and capture technical problem-solving knowledge, communicating with other organizations to enable effective resolution of airline customer problems and inquiries
• Interpret aircraft and engine manuals and service bulletins
• Manage communication with external customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE image
• Distribute information on airline customer issues so that all members of the customer support team share common understanding and objectives
• CFM Specific Tasks: Key airline customer relationship owner as Diagnostic Engineer for the CFM fleets
• Develops and maintains analytic in support of the CFM56 product line working with both GE and Safran engineering teams
• Leads connection with Safran and work joint projects across multiple global site locations

Requirements:

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant work experience)
• Minimum of 3 years experience in the Engineering/Technology & Fleet Management
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker