Field Service Engineer - Austin

MKS Inc. is seeking a Senior Field Service Engineer in the Austin Texas area to provide customer support through on-site installation, servicing, and repair of complex equipment and systems. The role involves managing installations and repairs for key accounts in the US, requiring travel about 40% of the time.

Responsibilities:

• Providing highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems
• Checking out and approving operational quality of system equipment
• Serving as company liaison with customer on administrative and technical matters for assigned projects
• Responsible for operational quality of system equipment

Requirements:

• Associate's degree, or equivalent; with minimum of 5 years of related Semiconductor experience or similar; or equivalent combination of education and experience
• Excellent communication and documentation skills
• Experienced with standard Microsoft Office programs
• Work with integrity, is ethical and is able to inspire the trust of others
• Strong analytic, business and interpersonal skills
• Motivated, self-driven, positive approach to problem solving
• Ability to succeed in a fast-paced, rapidly changing, high tech environment
• Perform activities such as sitting, standing, or typing for extended periods of time
• Must be able to lift up to 50 lbs
• Regularly requires good manual dexterity and coordination
• Occasionally moves/positions objects > 100 pounds
• Ability to remain in a stationary position for 20% of the time
• Frequently positions self to perform tasks and positions objects below, at, and above shoulder level
• Regularly requires manual dexterity and coordination of objects below, at and above shoulder level
• Must be able to communicate information and ideas so others will understand
• Must be able to exchange accurate information
• Ability to take and follow directions and instructions
• Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner
• Access to sensitive and confidential business systems and software, personally identifying information, the company's financial information, and/or the ability to maintain physical security and safety
• Trustworthiness, reliability, and good judgment
• Bachelor's degree and/or applicable certification