PSA Engineer - Network/Transmission

SRM Digital LLC is seeking a PSA Engineer specializing in Network/Transmission. The role involves advanced Power Systems Application software development, collaborating with Electric Utilities and Transmission System Operators to ensure successful delivery of functions that meet corporate commitments.

Responsibilities:

• Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments
• Working with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators (TSOs) on functional software specifications, designing, coding, testing, integration, application tuning and delivery
• Ensure customers’ success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction
• Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues
• Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols
• Ensure solution does solve the customer’s issue
• Mentors staff in troubleshooting and analysis methods
• Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
• Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems
• Own and manage personal caseload and perform case follow-up
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct issues
• Adhere to all Quality processes
• Ability to be part of an on-call rotation for after business hour customer calls
• Ability to travel to customer sites

Requirements:

• 5+ years of work experience in customizing and delivering Energy Management Systems preferably e-terra AEMS - Reliance
• 5+ years of experience with C++, Java or other related language
• 5+ years of experience with GE's AEMS Reliance source design and development
• 5+ years of experience with electric utility industry practices
• 5 years of experience with LINUX and Windows Operating Systems
• 5 years of experience with C, Java & Oracle Database
• SQL, shell scripting, ability to read and interpret logs & debug files
• Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc
• System configuration and Hands on Experience in GitHub and ClearCase
• 5 years experience on Realtime or Mission Critical Systems
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Reliance (Formerly known as XA/21) experience
• Object-Oriented programming techniques, Oracle, and/or system administration, is a plus