Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating extraordinary experiences for their Homeowners, Communities, and Associates. They are seeking a Senior Product Designer to create a new mobile app that supports customers throughout their home buying journey, providing education, guidance, and communication in an intuitive format.
Responsibilities:
- Design intuitive, customer-first mobile app experiences across iOS and Android
- Translate complex home buying concepts into clear, approachable UI and flows
- Design and iterate on:
- Customer onboarding and education experiences
- Warranty request and service workflows
- AI chatbot interactions and conversation patterns
- Key milestones like financing, title, insurance, and closing
- Collaborate closely with Product, Engineering, Salesforce teams, CX, Marketing and Field Ops
- Partner with Salesforce stakeholders to ensure app experiences align with backend workflows and data models
- Create user flows, wireframes, high-fidelity mockups, and interactive prototypes
- Apply Lennar’s design system while helping evolve it for mobile-first use cases
- Conduct usability testing and incorporate feedback into iterative improvements
- Help define how the app experience is reviewed, shared, and showcased internally
- Help shape how AI is used responsibly and effectively within the customer experience
- Improve customer confidence and reduce friction during the home buying journey
- Collaborate with Analytics to understand usage, drop-off points, and customer questions
- Influence how Salesforce-driven workflows surface information to customers in clear, actionable ways
Requirements:
- 5+ years of experience in product, UX/UI, or app design
- Strong portfolio showcasing mobile app design and UX thinking
- Proficiency in Figma and modern prototyping tools
- Experience designing customer-facing products with complex flows
- Comfort collaborating with engineers, product managers, and Field Ops
- Familiarity with Salesforce-supported workflows or CRM-driven products
- Curiosity about AI tools, chatbots, or conversational design
- Strong understanding of responsive design, accessibility, and design systems
- Ability to work autonomously and bring clarity to ambiguous problems
- Confidence presenting design decisions to cross-functional stakeholders
- Experience designing apps that support education, onboarding, or service requests
- Familiarity with home buying, real estate, fintech, or customer service platforms