Senior Product Designer

Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating extraordinary experiences for their Homeowners, Communities, and Associates. They are seeking a Senior Product Designer to create a new mobile app that supports customers throughout their home buying journey, providing education, guidance, and communication in an intuitive format.

Responsibilities:

• Design intuitive, customer-first mobile app experiences across iOS and Android
• Translate complex home buying concepts into clear, approachable UI and flows
• Design and iterate on:
• Customer onboarding and education experiences
• Warranty request and service workflows
• AI chatbot interactions and conversation patterns
• Key milestones like financing, title, insurance, and closing
• Collaborate closely with Product, Engineering, Salesforce teams, CX, Marketing and Field Ops
• Partner with Salesforce stakeholders to ensure app experiences align with backend workflows and data models
• Create user flows, wireframes, high-fidelity mockups, and interactive prototypes
• Apply Lennar’s design system while helping evolve it for mobile-first use cases
• Conduct usability testing and incorporate feedback into iterative improvements
• Help define how the app experience is reviewed, shared, and showcased internally
• Help shape how AI is used responsibly and effectively within the customer experience
• Improve customer confidence and reduce friction during the home buying journey
• Collaborate with Analytics to understand usage, drop-off points, and customer questions
• Influence how Salesforce-driven workflows surface information to customers in clear, actionable ways

Requirements:

• 5+ years of experience in product, UX/UI, or app design
• Strong portfolio showcasing mobile app design and UX thinking
• Proficiency in Figma and modern prototyping tools
• Experience designing customer-facing products with complex flows
• Comfort collaborating with engineers, product managers, and Field Ops
• Familiarity with Salesforce-supported workflows or CRM-driven products
• Curiosity about AI tools, chatbots, or conversational design
• Strong understanding of responsive design, accessibility, and design systems
• Ability to work autonomously and bring clarity to ambiguous problems
• Confidence presenting design decisions to cross-functional stakeholders
• Experience designing apps that support education, onboarding, or service requests
• Familiarity with home buying, real estate, fintech, or customer service platforms