Customer Service Engineer

Pitney Bowes is a company committed to doing the right thing in the right way. They are seeking a Customer Service Engineer who will install, maintain, troubleshoot, and repair electro-mechanical and software-driven equipment while ensuring strong customer relationships and effective communication.

Responsibilities:

• Install, maintain, troubleshoot, and repair electro-mechanical and software-driven equipment at customer sites
• Diagnose mechanical, electrical, and connectivity issues using standard tools and technical resources
• Deliver clear, professional communication and build strong customer relationships
• Train customers on equipment use, care, and best practices
• Document service activities, parts usage, and resolutions in internal systems
• Collaborate with technical support and engineering teams to resolve complex issues
• Manage your daily service schedule and travel across Puerto Rico to support customer needs
• Travel to the United States for required training
• Provide service support in Latin America and the Caribbean when needed
• Follow all safety, compliance, and quality procedures

Requirements:

• Must currently reside in Puerto Rico
• Experience in field service, customer engineering, or technical support
• Strong mechanical and electrical troubleshooting skills
• Ability to explain technical information clearly to non‑technical users
• A customer‑focused mindset with strong communication skills
• Ability to manage multiple service calls and work independently
• Proficiency with diagnostic tools, mobile devices, and service management systems
• Ability to travel throughout Puerto Rico
• Bilingual Spanish/English skills preferred
• Experience servicing mailing, shipping, print, or industrial equipment
• Technical training or certifications in electronics, mechanics, or related fields
• Prior experience in a field‑based, customer‑facing technical role