Resident Service Engineer - New Jersey

Packsize is redefining the way businesses and their customers use and experience packaging around the world. The Machine Technician will install, configure and maintain Packsize equipment solutions onsite at customer facilities, while providing exceptional customer service and maintaining strong relationships.

Responsibilities:

• Scheduling tasks at a customer’s job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Work cross-functionally with R&D, Software and Quality Engineering teams
• Performing routine maintenance and emergency services as they arise
• Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
• Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations
• Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills
• Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine

Requirements:

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associates Degree, Vocational Training or equivalent experience
• Excellent work ethic and time management skills
• Bachelor's Degree in a related area preferred