Customer Service Agent - Billing for Streaming Service Company (Remote)

LTVplus is a remote-first company focused on delivering exceptional customer experiences for brands globally. They are seeking a detail-oriented Customer Service Agent (Billing) to manage billing information, respond to customer inquiries, and ensure compliance with company policies.

Responsibilities:

• Process and manage billing information with accuracy and efficiency
• Review billing transactions to ensure completeness and correctness
• Respond to customer inquiries regarding billing, account statements, and charges
• Investigate and resolve billing discrepancies or issues promptly
• Ensure compliance with company policies, procedures, and relevant regulations

Requirements:

• 2–3 years in billing
• Proficiency in Zendesk
• Quick to learn and adapt to new systems, tools, and processes in a fast-paced setting
• Able to identify discrepancies in billing or account information and implement effective solutions
• Highly detail-oriented with strong accuracy in reviewing financial data and transactions
• Capable of working autonomously while managing complex processes efficiently
• Professional and clear in handling customer inquiries and providing explanations
• A reliable computer (at least with an i5 processor), a stable high-speed internet connection and back up for both
• A quiet, cozy workspace to handle calls and chats like a pro
• Flexible with work schedule
• Experience in a BPO or customer service environment