Key skills
CCaaSCPaaSCloud communication technologiesAIWFOCustomer Journey as a ServiceTechnical acumenConsulting experiencePre-Sales EngineeringSaaSCRMMentoringCommunicationCollaborationSales
About this role
Cisco is on a transformation journey from a historical infrastructure company to SaaS and recovering revenue Industry leader. In this role, you will provide technical guidance and presales engineering support for Cisco Customer Engagement sales pursuits for customers in the Enterprise.
Responsibilities:
- Key collaborator and technical contributor on a stellar team of Presales Architects
- Support a matrix of CCaaS Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development
- Promote the business and technical value of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings
- Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes
- Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies
- Support proof of concept or trial motions in support of customer outcome and technical closure
Requirements:
- You have at least 4 years of Consulting or Pre-Sales Engineering experience
- You have deep technical acumen and foundational knowledge of CCaaS, CPaaS and/or other cloud-based communication technologies in a presales capacity
- You have a deep technical understanding of the Contact Center field – on-prem and cloud
- Experience consulting with customers through premise based to cloud migrations
- Experience with AI, CRM, WFO, Customer Journey as a Service