Principal Project Manager - Temporary

Alignment Health is a company dedicated to transforming healthcare for seniors and those with chronic illnesses. The Principal Project Manager will lead the development and implementation of a unified project management framework, optimize business processes, and mentor project managers to enhance operational efficiency.

Responsibilities:

• Design, implement, and govern a standardized, scalable project management methodology (e.g., Agile, Waterfall, Hybrid) that is tailored to our organization's needs and ensures consistency, predictability, and quality in project delivery
• Act as the lead subject matter expert in process improvement. Conduct comprehensive analysis of current business processes to identify inefficiencies, bottlenecks, and opportunities for automation and optimization
• Develop, implement, maintain and report on the capacity of the IT organization to intake work, prioritize it, and report on demand for those resources. This will support work execution and resource planning
• Lead the change management initiatives required to ensure the successful adoption of new project management methodologies and optimized business processes across all departments. This includes developing training materials, conducting workshops, and providing ongoing support
• Lead multiple complex, enterprise-wide initiatives with significant financial and operational impact
• Serve as a senior-level mentor and coach to project managers and operational teams. Provide expert guidance on best practices in project planning, execution, risk management, and stakeholder communication, as well as process analysis and continuous improvement techniques
• Define and track key performance indicators (KPIs) for both project health and process efficiency. Develop and maintain dashboards and reports that provide executive leadership with a clear, data-driven view of our project portfolio and operational performance
• Evaluate, select, and optimize project management and business process management (BPM) software and tools to support our methodologies and improve overall efficiency
• Partner with senior leaders and stakeholders across the organization to align project and process optimization initiatives with strategic business goals. Facilitate cross-functional teams to drive and implement complex improvements
• Proactively identify and address risks related to project execution and process failures. Develop and implement strategies to mitigate these risks and ensure business continuity
• Foster a culture of continuous improvement by promoting lean principles, data-driven decision-making, and a proactive approach to identifying and solving problems

Requirements:

• 10+ years of progressive experience in a combination of project management, process improvement, information technology, and business analysis roles, with a minimum of 5 years in a principal or leadership capacity
• PMP (Project Management Professional) and/or other relevant certifications (e.g., Lean Six Sigma Black Belt, Agile, Scrum Master) are required
• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field
• Deep expertise in process mapping, data analysis, and the use of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen)
• Exceptional leadership, communication, and interpersonal skills with a proven ability to influence and drive organizational change without direct authority
• Proven ability to develop and execute a strategic vision for project and process management that aligns with and supports business growth
• Strong analytical and problem-solving skills with a meticulous attention to detail
• Advanced proficiency with project management software (e.g., Jira, Asana, Microsoft Project) and process mapping tools (e.g., Visio, Lucidchart)
• Master's degree preferred
• Experience with FreshService or ServiceNow