Customer Service Representitive

Promenade Group is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. They are seeking a Customer Service Representative to provide top-notch support to customers and floral partners, ensuring an outstanding experience and resolving inquiries efficiently.

Responsibilities:

• Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email
• Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions
• Escalate when necessary: Accurately identify and escalate complex technical issues to our engineering team
• Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns
• Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience
• Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses

Requirements:

• A natural knack for connecting with people
• Passion for small businesses
• Tech-savviness
• Exceptional communication skills
• Grace under pressure
• Customer service experience
• Experience with Salesforce or similar platforms
• Bilingual: Spanish speaking