Senior Staff Software Engineer, Backend - Platform (Core Automation)

Coinbase is on a mission to increase economic freedom in the world, and they are seeking a Senior Staff Software Engineer to join their Core Automation team. This role involves designing and implementing AI systems to enhance customer support and compliance processes, while also mentoring team members and managing project priorities.

Responsibilities:

• Design and implement Agentic AI systems that power Coinbase’s customer support experience and compliance processes
• Design a platform (primitives, orchestration platform, tools, etc.) that would allow other domains to quickly leverage Agentic AI to automate their processes
• Interact with stakeholders in many different organizations that build Coinbase products or are responsible for financial operations
• Participate in shaping of the strategy and execution path of Coinbase Platform
• Manage individual projects priorities, deadlines and deliverables with your technical expertise
• Mentor and train other team members on design techniques and coding standards
• Write high quality, well tested code to meet the needs of your customers

Requirements:

• 12 + years of experience in backend software engineering using Golang or similar languages
• Experience getting LLM based application to production
• Proven track record of delivering impactful solutions that power significant customer flows and processes
• You've experience in architecting and developing solutions to ambiguous problems with significant impact
• Strong technical knowledge of building distributed systems that process massive scale
• Solid communication skills and ability to communicate to stakeholders with various technical and non-technical backgrounds
• Relentless drive to set and perseverance to achieve ambitious goals
• Passion for building an open financial system that brings the world together
• Experience with LLM and Agentic AI. Measuring and improving LLMs' grounding to a given corpus and experience reducing hallucinations is a big plus
• Experience in the customer support, compliance or financial crimes domains
• Experience having made build/buy decisions