Field Service Engineer (Field Remote - Albuquerque, NM)

PerkinElmer is a company specializing in scientific instruments and services, and they are seeking a Field Service Engineer to provide high-quality maintenance and support for their instrumentation. The role involves installing, maintaining, and repairing equipment at customer sites, while also ensuring customer satisfaction and contributing to account profitability.

Responsibilities:

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflows and applications
• Support the local instrument sales representative(s) to help secure new instrument orders
• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
• Develop an understanding of other functional groups activities and responsibilities
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
• Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks on time
• Work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Requirements:

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2+ years of experience in equipment maintenance/repair OR
• High School Diploma or equivalent with 5+ years of experience in equipment maintenance/repair
• Remote role covering the NM and TX territory for Field Service at various customer sites. Must be willing to travel 70% or more as required with significant overnights
• Strong interpersonal skills; strong team player with customer satisfaction focus
• Ability to follow written and verbal directions
• Read and understand technical bulletins and service manuals
• Work under time constraints
• Ability to operate personal computer to enter data and generate reports
• Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals
• Experience using Microsoft 365
• 2+ years of laboratory and/or field service experience working with analytical equipment
• Vendor-issued certification on relevant laboratory equipment
• General knowledge of laboratory safety practices