Customer Experience Engineer, CXE

Docker, Inc. is a leading company in app development, seeking a Customer Experience Engineer (CXE) to enhance customer journeys and drive product adoption. The role focuses on designing and optimizing digital programs to improve customer engagement and success through technical enablement and data-driven insights.

Responsibilities:

• Design, launch, and operate digital, 1:many technical programs (e.g., webinars, workshops, cohort-based enablement, automated lifecycle journeys) that drive customer adoption and maturity
• Build and manage customer cohorts based on lifecycle stage, product usage, and engagement signals
• Ensure programs are repeatable, measurable, and continuously improved through iteration
• Monitor digital customer journeys using product telemetry, engagement data, and lifecycle metrics to understand customer progression and behavior
• Continuously test, refine, and optimize journeys by: experimenting with messaging, timing, and targeting; iterating on program structure and content; measuring adoption lift and engagement outcomes
• Own the feedback loop between customer behavior, program design, and journey performance
• Leverage technical expertise to design high-quality technical enablement for platform, security, and developer audiences
• Create and curate reusable digital assets (guides, walkthroughs, labs, recordings) that support adoption across customer cohorts
• Continuously advance technical depth across Docker products and adjacent technologies, informed by real-world customer usage patterns
• Analyze usage and engagement data to surface insights related to: adoption readiness; lifecycle progression; opportunities to improve customer experience design
• Partner with Product, Marketing, and CX Operations to translate insights into: lifecycle automation; product-led experiments; program and content improvements
• Collaborate with Sales, TAMs, Product, Marketing, and Engineering to align on lifecycle goals and deliver cohesive digital customer experiences
• Act as a multiplier, amplifying impact through programs, journeys, and systems rather than individual interactions

Requirements:

• 3+ years in customer success, technical enablement, implementation, solutions engineering, or program-oriented post-sales roles
• Strong technical foundation in Docker, containers, and modern cloud-native tooling (e.g., CI/CD, Kubernetes, cloud platforms)
• Demonstrated experience designing or running digital, 1:many programs that drive measurable adoption or behavior change
• Comfort working with data: usage metrics, engagement signals, dashboards, and experimentation results
• Strong written and verbal communication skills; confident presenting to technical audiences in 1:many settings
• Experience in digital customer success, lifecycle programs, or cohort-based enablement
• Familiarity with customer engagement and lifecycle tooling (e.g., Gainsight, HubSpot, Marketo, or similar)
• Exposure to product-led growth (PLG) or usage-based lifecycle models
• Experience improving customer journeys through testing, experimentation, and optimization
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience