Senior ServiceNow Engineer (Remote)

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. The Senior ServiceNow Engineer will serve as a vital technical resource responsible for developing and deploying robust integrations between ServiceNow and NetSuite SuiteBilling, as well as other third-party platforms.

Responsibilities:

• Design, develop, and customize ServiceNow applications including modules, workflows, business rules, UI policies, client/server-side scripts, and ACLs
• Leverage ServiceNow Flow Designer and Workflow Editor, along with scripting tools, to automate TPSM and other enterprise processes critical to billing and financial operations
• Implement and enforce role-based access controls (RBAC) and maintain secure data boundaries, especially in domain-separated or multi-tenant environments
• Monitor and optimize ServiceNow platform performance, ensuring scalability and efficient operation across development, testing, and production environments
• Collaborate closely with business stakeholders, functional teams, and IT leadership to gather technical requirements, translate them into system configurations or scripts, and deliver end-to-end solutions
• Create and maintain technical documentation for integrations, workflows, and configurations; provide training and Tier 2/3 support to administrators and power users as needed
• Support Multi-Tenancy & Domain Separation project and solution once live in system

Requirements:

• Bachelor's degree from an accredited university or equivalent experience
• ServiceNow Certified System Administrator (CSA) required
• 5 years' experience with ServiceNow platform administration, development, and customer integrations
• 3 years' of experience integrating ServiceNow with third-party systems such as NetSuite, Active Directory, and Azure
• 5 years' experience with ServiceNow modules, including ITSM, ITOM, CSM, and others
• 5 years' experience with ServiceNow security models, ACLs, and domain-specific configurations
• 5 years' experience with JavaScript, Glide API, REST/SOAP web services, and MID Server configurations
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines
• Excellent written and verbal communication skills
• Hands on experience with ServiceNow upgrades, cloning, and patching processes
• Knowledge of ITIL, DevOps, and Agile methodologies
• Experience with ServiceNow Performance Analytics and Reporting
• Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) preferred