Senior Technical Project Manager

Gainsight is an AI-powered retention engine behind the world’s most customer-centric companies, and they are seeking a Senior Technical Project Manager to join their services team. This role involves building strong customer relationships, collaborating with various teams, and managing projects to deliver customized solutions that align with customer goals.

Responsibilities:

• Establish and nurture strong relationships with VP and C-suite executives, understanding their objectives, challenges, and needs
• Engage in meaningful conversations that enhance customer experience and satisfaction
• Work cross-functionally with stakeholders internally and externally
• Facilitate brainstorming sessions to identify innovative approaches to meeting customer goals
• Develop Project Plans, timelines, and milestones
• Identify risks and create plans to mitigate issues
• Act as primary point of contact for internal and external stakeholders
• Stay attuned to the evolving client landscape, proactively identifying areas of concern and opportunities for enhancement
• Navigate complex and ambiguous situations with ease, adapting your approach as necessary to drive positive outcomes
• Craft and deliver compelling presentations to executive audiences that articulate value propositions and strategic recommendations
• Communicate transparently with clients and internal teams to maintain alignment and foster collaboration
• Analyze feedback from stakeholders and collaborate with team members to optimize processes and create efficiencies that enhance service delivery

Requirements:

• Bachelor's Degree in a related field and/or 8 years of relevant experience
• 5+ years of enterprise-facing customer engagement experience in Professional Services, Management Consulting, or Customer Success
• Proven track record of interacting with C-suite executives and influencing decision-making in complex environments
• Exceptional relationship-building and stakeholder-management skills, particularly in multi-geographical customer contexts
• Demonstrated success in navigating change and delivering tailored solutions that evolve with client needs
• Strong communication, presentation, and consultative skills for diverse technical and executive audiences
• Proficiency with CRM, PSA, project management, and collaboration tools (e.g., Salesforce, Kantata, Smartsheet, Slack, G Suite)
• Ability to thrive in a dynamic, fast-paced environment with a passion for continuous learning and a focus on excellence