Senior Business Process Analyst

VSP Vision Care is seeking a Senior Business Process Analyst to analyze and measure the effectiveness of existing business processes. The role involves developing sustainable improvements, collaborating with departments, and making recommendations to enhance company performance and efficiency.

Responsibilities:

• Analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable business process improvements to meet business growth, quality and scalability goals
• Engage with other departments to better understand business requirements and collaborate on solutions
• Research best business practices within and outside the department to establish benchmark data
• Assess current processes and identify defects, root causes, gaps and areas of improvement; balance technical expertise with a general understanding of business objectives to recommend innovative changes to develop and enhance processes and best practices to ensure maximum efficiency and appropriate utilization of resources
• Research best business practices within and outside the organization to establish benchmark data to support strategic direction of the enterprise
• Interpret customer needs, translate concepts into recommendations, and quantify results and trends
• Research, analyze, and report fluctuations in financial and business results to identify trends and research variances
• Make recommendations to improve company performance, KPIs, cost control, and resolve issues
• Prepare detailed and accurate written reports with sound, actionable business insight for presentation to leadership
• Develop alternative views and future business needs to assist management in making business changes to stay ahead of the competition
• Apply advanced quantitative, qualitative, and analytical skills, as well as an ability to understand the big picture, and the varied needs of different stakeholders to identify impacts and benefits
• Ability to decipher ambiguous requests, while able to synthesize information into recommendations across a variety of audiences
• Participate in discussions with technical experts on system functionality and impacts to identify technical solutions to meet business objectives
• Identify training and development materials, communications of changes, manuals, etc
• Create implementation plan and provides post implementation support, such as, problem resolution, adjustments to new procedures, and change management

Requirements:

• Bachelor's Degree in Business Administration or related field or equivalent experience
• 6+ years of process improvement or process reengineering experience
• Six Sigma Black or Master Black Belt certification required
• Experience in data gathering, research and analytics, problem identification, and presenting solution recommendations
• Experience with financial and risk analysis, making recommendations and preparing business cases including cost benefit analysis
• In-depth knowledge of project planning techniques and methodologies of in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function
• Experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models
• Advanced ability to use process improvement methodologies including Six Sigma, Lean, and other tools and techniques, including statistics and data analysis as well as change leadership methodologies
• Ability to document, propose, negotiate and present approaches and solutions
• Strong analytical skills with a strong working knowledge of the business to effectively translate business needs to process, IT or other solutions
• Ability to visualize and create plans for future business outcomes and changes
• Demonstrated experience using tracking, reporting and process mapping tools
• Strong conflict management skills, effective influence, change management, and coaching skills
• Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization
• Must be able to travel up to 10% of the time, both domestic and international