Key skills
PythonAI/ML integrationSQLGitHubWeb frameworksCloud security conceptsTechnical documentationProblem-solvingCollaborationJavaScriptAIMLSnowflakeBigQueryGraphQLAWSAzureGCPVersion ControlServiceNowSaaSLeadershipCloud Security
About this role
Wiz is a fast-growing startup reinventing cloud security and empowering businesses to thrive in the cloud. As a Senior Support Systems Engineer, you will design, build, and maintain internal applications and infrastructure for global support teams, enhancing troubleshooting capabilities and optimizing ticket management.
Responsibilities:
- Design, develop, and maintain custom applications and integrations to improve the efficiency and effectiveness of the global support organization
- Own the technical infrastructure of internal support tools, ensuring reliability, scalability, and performance
- Build and manage AI-powered workflows to agentically analyze, tag, and route incoming support tickets to the appropriate teams
- Develop applications and dashboards to give support managers greater visibility into their team's performance and case backlog
- Manage code and deployments using GitHub, and produce clear, comprehensive documentation for all systems and processes you create
- Collaborate with support engineers and leadership to gather requirements and translate operational needs into technical solutions
- Monitor, troubleshoot, and resolve issues within the support systems stack to ensure business continuity
Requirements:
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent industry experience
- 5+ years of hands-on experience in a tools engineering, application development, or support operations role
- Experience integrating and optimizing AI/ML models, including prompt engineering, training/fine-tuning, and grounding
- Demonstrable experience building applications using Python and web frameworks (HTML, CSS, JavaScript)
- Proficiency with SQL and experience with data warehouses like Snowflake or BigQuery
- Experience working with version control systems, particularly GitHub
- A proven track record of creating and maintaining technical documentation
- Excellent problem-solving skills and the ability to work independently on complex projects
- Experience with integration/automation platforms like Workato
- Familiarity with administering SaaS platforms such as Zendesk or ServiceNow
- Knowledge of cloud security concepts and the technical domain of support (Azure, AWS, GCP)
- Experience with REST APIs or GraphQL
- Understanding of ITIL or other ITSM frameworks