MSC Core Engineer III (Req#1023)

ePlus is a technology solutions company that values collaboration and innovation. They are seeking a Managed Services Center (MSC) Tier III Core Engineer to provide network, security, and systems support, ensuring stability and functionality within the production environment.

Responsibilities:

• Perform network/systems support in a Managed Services Center
• Troubleshoot, isolate and diagnose common problems
• Provide systems support functions for client, which includes design, development, troubleshooting, diagnosis, and problem resolution
• Follow- through until issues are resolved
• Maintain current, high-level technical skills in your field of expertise
• Effectively communicate with both customers and other internal staff
• Thoroughly document troubleshoot and resolve incidents within ticketing system
• Strong attention-to-detail
• Work in a team environment with the ability to function independently
• Participate in on-call
• Manage projects, as assigned
• Ability to multi-task
• Exceptional customer-focused and results-oriented attitude
• Excellent written and verbal communications skills
• Troubleshoot, isolate and diagnose complex network/systems problems, either alone or as part of a team
• Other tasks as necessary

Requirements:

• Active Cisco CCNP Service Provider certification required
• 5+ years of experience in service provider role with knowledge of optics
• Firm understanding of Juniper as it relates to the service provider field
• Adept at using NCS (Cisco, Juniper, and otherwise)
• Proven history of troubleshooting complex network issues
• Familiarity with VRF technology
• Versed in routing protocols such as IS-IS, BGP, OSPF, and MPLS
• Knowledgeable with concepts such as SD-WAN, cloud networking, and network security
• Experience working with ASRs
• Background in current monitoring and management tools such as ServiceNOW
• Proficient in the use of Office 360 products such as Outlook, Word, and Excel