Manager, Solutions Engineering | West Coast | Remote

Grafana Labs is a remote-first, open-source powerhouse. As a Manager of Solutions Engineering for the West region, you will be responsible for building and managing a high-performing team of Solution Engineers, ensuring customer success and driving the adoption of Grafana products.

Responsibilities:

• Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences
• Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. Mentoring and career development will be critical to your team's success over the long term
• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region
• Partner with the East Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base
• Executive sponsorship of key accounts in the region will be key to your success. Being a thought leader/partner to your customers and the company
• Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering, helping them prioritize their teams time with a data-driven approach to wins/losses/needs vs wants, etc
• Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs
• Find and drive enablement and sell with/through with channel partners in the region. Both at a local, geo and global level with both RSI’s and GSI’s

Requirements:

• Must be located on the West Coast of the United States
• 3-4 years experience leading a team as a manager
• 7-10 years in the high tech industry having held roles such as Developer, Architect, Sales Engineer, etc
• Proven track record of mentoring, developing people and managing performance over time. Has successfully mentored individual contributors
• Direct experience implementing and/or executing a formal sales methodology, eg COM, Value selling, qualification frameworks like MEDDPICC
• Direct experience selling monitoring/data/visualization products
• Proven ability to own a book of business, direct your own and your team's work and initiatives to exceed your quarterly targets
• Open Source selling or Cloud first/Product led sales go to market motion a big plus