Technical Product Operations Manager

Customer.io is a platform used by over 7,500 companies for automated communication. They are seeking a Technical Product Operations Manager who will audit and improve workflows, drive adoption of modern tools, and support product reporting and operational data management.

Responsibilities:

• Audit, document, and improve product, design, and documentation workflows, identifying bottlenecks and opportunities to scale
• Execute workflow modernization initiatives using no-code/low-code tools (e.g., Zapier, n8n), driving adoption across teams
• Serve as the primary administrator for product operations tools (e.g., Enterpret, Linear), ensuring data quality and consistent usage
• Consolidate and operationalize product feedback across Sales, Support, and Customer Experience, generating actionable insights
• Build and deploy Slack-based automation and AI tools to answer common product questions and reduce manual work
• Establish and maintain operational rhythms for Product Managers, including backlog management and planning cadences
• Improve documentation hygiene and discoverability across Notion and related systems, including archiving legacy content
• Partner with Product, Design, and Docs leaders on cross-functional initiatives, planning, and communications
• Support product reporting and executive updates by compiling metrics, insights, and operational data

Requirements:

• 3+ years of experience in product operations, business operations, program management, or a similar operational role
• Hands-on experience administering tools like Jira, Notion, Confluence, Asana, or similar workflow and documentation platforms
• Strong organizational skills with exceptional attention to detail
• Clear written and verbal communication skills
• Comfort with data—able to pull, organize, and present information effectively
• Proactive, self-directed, and comfortable operating with some ambiguity
• A collaborative mindset and genuine desire to make teams more effective
• Familiarity with product feedback tools (e.g., Enterpret, Productboard, or similar) is a plus
• Interest in AI tools and no-code platforms for automation (experience with Kapa.ai, Zapier, or similar is a plus)