Managed Services Product Line Manager

Ciena is a global leader in high-speed connectivity, committed to a people-first approach. The Managed Services Product Line Manager will manage the services portfolio, support RFP activities, and drive sales enablement programs to enhance adoption of managed services.

Responsibilities:

• Manage day‑to‑day inquiries for the managed services portfolio and support RFP activities
• Develop, track, and manage offers through the New Service Introduction process, partnering with Marketing to advance enablement plans
• Build KPIs aligned to industry benchmarks and assess portfolio performance and competitive insights
• Lead sales enablement programs to drive adoption of managed services across global field teams
• Drive offer innovation by evaluating pricing, cost optimization, portfolio expansion opportunities, and market trends
• Represent the managed services portfolio during product release cycles to ensure alignment with new product capabilities
• Translate customer and internal stakeholder requirements into roadmap enhancements

Requirements:

• Bachelor's degree in Engineering or Business Administration, or equivalent industry experience
• 10+ years in telecommunications and/or technology
• 3+ years of Product Line Management experience
• High‑level understanding of Layer 0–3 networking technologies and Ciena solutions (6500, Routing & Switching, MCP)
• Ability to develop and assess commercial deal sheets, P&Ls, and business financials
• Proven ability to work from broad direction and independently drive tasks to completion
• Experience supporting globally distributed teams
• Graduate-level education in Engineering or Business Administration
• Strong collaboration skills across product, engineering, sales, and customer teams
• Strategic and creative thinking with strong business acumen
• Knowledge of service provider core network architectures and business models
• Ability to quickly assess and interpret customer requirements
• Strong time‑management skills to balance shifting priorities
• Flexibility to work across time zones and travel up to 20%