Connecteam is a TLV-based startup on a mission to revolutionize the work experience for deskless employees. The Enterprise Customer Success Manager is responsible for overseeing large business and enterprise customers, ensuring their sustained success and delivering value through tailored solutions and innovative strategies.

Responsibilities:

Develop and execute customer success plans based on their main desired business outcomes
Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
Consult with customers to help them solve problems and achieve their goals
Analyze data to track customer progress and identify areas for improvement
Stay up-to-date on industry trends and best practices
Work collaboratively with other departments and teams to ensure customer success
Work with customers to create new use cases/success stories
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

Requirements:

Experience in B2B SaaS – 2 years of experience MUST
Customer-facing experience
Superb written and verbal communication skills
Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
Experience in helping customers deploy and see the value of the products they have purchased
Experience in building relationships with senior business & platform stakeholders
A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
Experience working in a global team, for an international company
Experience working in an international, remote-first SaaS company
Background in HR Tech, Workforce Management, or related industries

Enterprise Customer Success Manager

Key skills

About this role

Responsibilities:

Requirements: