Value Engineer - Agentic AI

Granicus is a company focused on transforming the Govtech industry by connecting governments with their constituents. The Value Engineer for Agentic AI will act as a strategic translator between AI capabilities and the challenges faced by government agencies, collaborating with various teams to drive measurable impact and enhance enterprise valuation.

Responsibilities:

• Lead discovery sessions involving the mapping of current state service delivery models to understand agency pain points, legal requirements, and service delivery goals
• Design agentic AI solutions that align with strategic priorities and demonstrate clear ROI
• Quantify impact through metrics like cost savings, call deflection, staff efficiency, specific programmatic outcomes, and resident satisfaction
• Translate complex AI capabilities into actionable business value for technical and non-technical stakeholders
• Collaborate with AI Solution Consultants to support demos, architecture, and integration planning
• Serve as a subject matter expert on agentic AI, workflow automation, and public sector digital transformation
• Apply domain expertise to reimagine and automate services such as permitting, licensing, benefits enrollment, and public engagement
• Partner with agencies to align stakeholders, build consensus, and drive change management to support solution adoption
• Analyze customer data to identify trends, validate outcomes, and refine solution strategies
• Support post-sale expansion by identifying new use cases and optimization opportunities
• Act as a conduit between the field and product teams, sharing market insights, customer feedback, and emerging needs
• Help shorten development cycles by identifying high-impact features and use cases
• Influence the product roadmap with real-world context and vertical-specific requirements
• Collaborate with Granicus Experience Partners and delivery teams to ensure the value promised in pre-sales is fully realized post-implementation
• Participate in onboarding and optimization efforts to align solution outcomes with customer goals

Requirements:

• 5+ years of experience in public sector technology, consulting, or solution engineering
• Proven track record in value selling, business process automation, and stakeholder alignment
• Deep understanding of agentic AI, LLMs, and intelligent automation
• Subject matter expertise in one or more of the following: permitting/licensing, social programs, public engagement, or digital services
• Exceptional communication skills with the ability to influence executive and operational stakeholders
• Demonstrated expertise in PowerPoint, Excel, Visio, Mural, or other process and workflow mapping capabilities
• Experience with platforms like Granicus, Accela, Infor, Tyler Technologies, Salesforce, or similar enterprise SaaS solutions
• Familiarity with government procurement, RFPs, and implementation cycles
• Background in change management, performance measurement, or civic innovation