Deployment Manager - Remote with preference given to candidates in the Southeast Region due to project locations

AFL is a company that focuses on deployment management across North America. They are seeking a Deployment Manager to oversee day-to-day activities across multiple field projects, ensuring that project sites are staffed with qualified technicians and collaborating with various teams to meet project demands.

Responsibilities:

• Manage day-to-day deployment activities across multiple field projects in North America
• Ensure project sites are staffed with qualified technicians and service partners
• Collaborate with recruiting and training teams to onboard and upskill field staff
• Coordinate closely with project managers and deployment partners to meet project demands
• Interview and assess technicians, deploy tiger teams, and manage resource assignments
• Provide detailed field activity reporting to senior leadership
• Ensures NA deployment projects are staffed with appropriate field technicians to execute the scope of work
• Works with service partners directly to help manage the day-to-day activities of the technicians
• Helps identify and work to train incoming resource to Ciena methods and standards also can guide technicians to online training and Client bootcamps to advance skill levels
• Coordinate between internal and external teams to ensure the techs are properly trained and equipped
• Can prepare detailed reports on field activity and report to senior leadership
• Coordinates franchise PMs and deployment service partners to ensure all deployment projects are staffed appropriately every week
• Interfaces with project management to determine weekly project start requirements
• Interfaces with deployment partners to confirm resource availability
• Interviews field technicians for tiger team support
• Engages tiger teams to provide project support
• Can interview technicians and determine qualifications

Requirements:

• Bachelor's degree with 6–8 years of relevant experience (or equivalent combination)
• Strong background in managing large technician teams and telecom deployments
• Proven leadership, organizational awareness, and decision-making ability
• Excellent planning, scheduling, and coordination skills
• Proficiency in MS Office, Microsoft Project, Zoom, Teams, PowerBI, and other tools
• Ability to operate independently while aligning with high-level department goals
• Customer Focused - Acts to add value to customer relationship through concrete actions and decisions
• Critical Thinking / Analysis - Analyzes Multi-dimensional problems; gathers information over extended periods of time and applies complex concepts to generate possible solutions
• Judgment - Makes Complex decisions/Judgment considering multiple alternatives
• Decisiveness - Delivers decisions in the face of completing alternatives
• Developing Others - Creates Development Opportunities to foster the teams learning
• Organizational Awareness - Understands formal and informal structure and the climate / culture of the organization
• Understands JIT (Just in Time) concepts as they pertain to EF&I Field Projects
• Outstanding planning, scheduling, and coordination skills
• Is self-motivated and can work from high level departmental goals
• A team player that will work well in a cross functional team environment
• Must have proficiency with various software applications including Microsoft Word, PowerPoint, Excel, Microsoft Project, Zoom, Microsoft Teams, PowerBI and complex databases
• Telecommunication background is a plus