Senior Technical Product Manager (Salesforce), Remote

Aledade, Inc. is a public benefit corporation focused on empowering independent primary care. They are seeking a Senior Technical Product Manager to oversee the strategic development and management of their Salesforce platform, ensuring alignment with business objectives and enhancing user experience through effective product management practices.

Responsibilities:

• Partner with business owners to cultivate a shared vision for Aledade’s CRM ecosystem, develop alignment on constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective
• Ongoing optimization of user workflows and capabilities, including monitoring of key metrics & incorporation of user feedback
• Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution
• Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes
• Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration

Requirements:

• 6+ years of product management experience in technology, technology-enabled services industry, or a SaaS product
• Proven track record working as a product manager in Salesforce, including experience with Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce solutions
• Deep understanding of Salesforce platform features, capabilities, and limitations
• Proven experience driving end-to-end CLM lifecycle solutions through systems and process optimization, including Salesforce-CLM integrations
• Expertise in leading the discovery, implementation, and ongoing management of CPQ solutions
• Experience designing robust data integrations between Salesforce/CPQ and downstream systems such as ERP (e.g., NetSuite, SAP), Billing, and Data Warehouses
• Proficient in leveraging Salesforce Analytics and reporting tools (e.g., Salesforce Reports, Dashboards, and Tableau) to make data-informed decisions and track key performance indicators (KPIs)
• Demonstrated innovation in designing Salesforce product enhancements or features that significantly improve user experience and business outcomes
• Experience working closely with software engineers, designers, and other technical teams to ensure efficient product development, implementation, and timely delivery of features
• Experience with and understanding of the software development lifecycle and software development methodologies. Preferably experience with Agile / Scrum teams
• Excellent organizational and communication skills with an emphasis on problem-solving and building subject matter expertise
• Skilled at translating ambiguous business requirements into high-quality technical specifications, user stories, and architectural diagrams
• Passion for understanding customer needs and delivering a user-centric experience