Staff Product Manager | Orders & Fulfillment

Square is a company that builds integrated, omnichannel solutions to help sellers manage their businesses effectively. The Staff Product Manager for Orders & Fulfillment will lead the development of tools and systems that enhance the post-checkout experience for sellers, focusing on order fulfillment and operational efficiency.

Responsibilities:

• Lead a roadmap that directly impacts millions of sellers’ growth and revenue
• Span multiple teams and product surfaces, sometimes without direct ownership of every dependency
• Work on deeply operational seller experiences and customer-facing experiences
• Help define new categories of capability, not just improve existing flows
• Navigate real tradeoffs: speed vs. flexibility, local optimization vs. global consistency, seller efficiency vs. buyer clarity
• Operate in problem spaces where failure modes matter as much as the happy path
• Define and improve metrics around fulfillment speed, accuracy, and efficiency
• Partner with design, engineering, and analytics to find bottlenecks and ship new experiences, tools, and other solutions that shorten time from order to handoff including leveraging AI where it can meaningfully improve speed, accuracy, or decision quality
• Collaborating across Square teams to create a seamless end-to-end seller experience

Requirements:

• 6+ years of product management experience
• A collaborative approach: You have a track record of driving alignment and delivering results with cross-functional partners
• Vision: You've formed, gained buy-in, and driven key strategies shaping the multi-year direction of your team
• Results: You have a proven track record of shipping simple, elegant products at scale
• Efficiency: You have excellent organization and prioritization skills
• Analytical skills: You have a great ability to absorb and apply data to your decision making
• Execution: You're scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our customers. Able to push through obstacles, and ready to roll up your sleeves wherever needed
• Communication: You're regarded as an excellent communicator, both written and verbal
• Customer empathy: You have experience shaping product direction and execution based on customer needs. You have experience working through problems with high ambiguity and without a definitive answer. You've developed industry-leading products that have gained a strong followership and product loyalty
• Domain Experience: commerce, fulfillment, marketplaces, POS, logistics-adjacent systems, or high-throughput operational products is a plus, but not required