Network Monitoring Engineer

TEKsystems is a leading provider of business and technology services, and they are seeking a Network Monitoring Engineer to perform administrative, reporting, design, and maintenance tasks on various Enterprise Monitoring platforms. The role requires a solid understanding of server operating systems and WAN/LAN network concepts to effectively implement monitoring tools and provide training to customers.

Responsibilities:

• Maintain Server Operating Systems running on physical and VM platforms
• Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems
• A solid understanding of monitoring Server Operating Systems(Windows Server, RHEL)
• A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc…)
• A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls)
• Ability to communicate complex technical subjects to non-technical customers
• Follow agreed processes and procedures for providing solutions to customer requests or issues
• Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards
• Deliver customer communication to the appropriate level of understanding to ensure a successful outcome
• Document policies, procedures and issues in ticketing system as well as in internal knowledge base
• Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients
• Ability to work independently as well as part of a team as required
• Demonstrate strong client relationship skills
• Willingness to work on a rotating On Call Schedule

Requirements:

• Active DoD Secret clearance or higher
• DoD 8570 IAT II certification
• Maintain Server Operating Systems running on physical and VM platforms
• Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems
• A solid understanding of monitoring Server Operating Systems(Windows Server, RHEL)
• A solid understanding of WAN Concepts and Data Circuits (T1's, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc…)
• A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls)
• Ability to communicate complex technical subjects to non-technical customers
• Follow agreed processes and procedures for providing solutions to customer requests or issues
• Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards
• Deliver customer communication to the appropriate level of understanding to ensure a successful outcome
• Document policies, procedures and issues in ticketing system as well as in internal knowledge base
• Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients
• Ability to work independently as well as part of a team as required
• Demonstrate strong client relationship skills
• Willingness to work on a rotating On Call Schedule
• Install, Upgrade, and Maintain Microsoft Windows Server 2019/2022 and Linux servers on VM platforms
• Install, Upgrade, Maintain, and provide training/documentation for a suite of Monitoring Tools including but not limited to: Microsoft System Center Operations Manager (SCOM), Broadcom DX NetOps Spectrum, Broadcom DX NetOps Network Flow Analysis, Broadcom DX NetOps Performance Manager, Dynatrace, Nexthink
• Familiarity with Cisco IOS, Networking Config Files, Concepts and Hardware
• MS PowerShell
• SNMP v3 Traps and Polling
• Bandwidth Analysis
• Advanced Microsoft Excel skills for Monthly Reporting
• Advanced System and Network Troubleshooting Skills
• SQL and MySQL