Customer Service Representative - Mexico Remote

ResultsCX is a company dedicated to providing exceptional customer service and is seeking a Customer Service Representative. In this role, you will deliver outstanding customer experiences, resolve complaints, and promote products and services for clients.

Responsibilities:

• Providing clear, concise, and thoughtful instructions
• Answering customer questions and providing helpful solutions
• Promoting products and services for our clients
• Resolving customer complaints with fast, friendly, and courteous service
• Consistently deliver a positive and world class customer experience via phone, web chat or email
• Provide detailed summaries of customer calls in our CRM Database
• Collaborate with leadership to improve our Customer Experience

Requirements:

• High school diploma or GED
• Ability to type 25 words per minute
• Basic computer navigation skills and strong communication skills
• Positive attitude, strong work ethic and ability to thrive in a dynamic environment
• Strong communication skills
• An Intel or AMD PC/ laptop running Windows 10 operating system with a minimum of 4 GB of RAM (NO Mac, Chromebook, Tablet or Smartphone)
• Minimum processor speed of 2.0 GHz with dual core processing and at least 4 Logical Processor Core
• At least 1GB hard drive space free on C: drive for company applications
• High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
• At least 2 free USB Ports for headset and Web Cam
• Ability to connect directly to the internet service provider modem with an Ethernet cable, WIFI is not acceptable
• Dedicated workspace in your home that is free of background noise and distractions
• 2 dedicated computer monitors minimum 13 inches or larger
• Sound/Audio support
• Ethernet Port must be built -in to computer
• A VoIP USB Headset with microphone