Solution Engineer - Healthcare

Qualtrics is a leader in Experience Management software, serving over 18K clients globally. The Solution Engineer for Healthcare will provide presales technical support and develop solutions tailored to prospective clients, ensuring customer satisfaction and driving the adoption of Qualtrics solutions within strategic accounts.

Responsibilities:

• Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction
• Provide direction and specialist knowledge in applying the technology/application to the customers organization
• Develop and deliver high quality Qualtrics presentations and product demonstrations
• Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions
• Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services
• Effectively consult with management of customer organizations
• Participates in sales planning and business development activities
• Develop and demonstrate moderately complex solutions
• Architect solutions and prototype solutions for customers
• Present and articulate Qualtrics product's strengths, relative to competitors
• Interacts with development to enhance/refine Qualtrics products for the Healthcare team
• Provide exemplary pre-sales technical expertise for accounts through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise. Translate product/technical features into value drivers
• Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and Healthcare sales people
• Build working knowledge of competing products and how to technically sell against them
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
• Become an expert in Qualtrics XM Platform and other Qualtrics products
• Develop/maintain technical and business knowledge of industry directions and trends

Requirements:

• Minimum of 4.5 years of prior Sales/Solutions Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques
• Possess 'best of breed' functional sales experience that could be applied across an entire sales area in general or specific functional categories
• Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
• Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)
• Legally authorized to work in United States
• Travel required (Up to 25%)
• Experience in HTML, CSS, JavaScript, SQL a plus
• Experience and familiarity with contact centers and voice of the customer programs
• Experience and familiarity with AI and Large Language Models
• Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support