Sr. Network Reliability Engineer

Oracle is a leading company in cloud solutions and infrastructure, delivering mission-critical applications for enterprises worldwide. The role focuses on supporting the design, deployment, and operations of Oracle Cloud Infrastructure, particularly in the development and support of network fabric and systems.

Responsibilities:

• Supports the design, deployment, and operations of a large-scale global Oracle Cloud Infrastructure (OCI). Primarily focused on the development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure, CLOS Network, and the Internet
• Participates in network solution and architecture design process
• Participate in operational support rotations as primary and secondary
• Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis
• Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services
• Fault handling and escalation - Identifying and responding to faults on OCI’s systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution
• Collaborate with program/project managers to develop milestones and deliverables
• Will primarily use existing procedures and tools to develop and safely execute network change. However, may have to develop new procedures from time to time
• Develop solutions to enable front line support teams to act on network failure conditions
• Mentor junior engineers
• Coordinate with networking automation services for the development and integration of support tooling
• Coordinate with network monitoring to gather telemetry and create alerts rules using them
• Build dashboards to represent data at various network layers and device roles that help identify network issues, anomalies
• Frequently develops scripts to automate routine tasks for team and business units
• Serves as SME on software development projects for network automation and network monitoring
• Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems

Requirements:

• 5+ years of experience in networking technologies
• Proficiency with Python or similar scripting language
• Proficiency with network technologies and protocols (TCP/IP, BGP, OSPF, MPLS)
• Experience developing network automation or device management solutions
• Excellent communication and organizational skills, thriving in collaborative and agile teams
• Ownership mindset - delivering results, embracing ambiguity, and driving continuous improvements
• Experience working in a network support role
• Proficiency with other network technologies and protocols including IS-IS, RSVP-TE, EVPN, VxLAN, DHCP, DNS, IPv4 and IPv6 etc
• Experience with network modeling and programming – YAML, YANG, OpenConfig, NETCONF
• Experience with network monitoring and telemetry solutions
• Experience with Ticket systems like Jira, and Version control systems like Git
• Knowledge of Scrum & Agile Methodologies