Senior Product Manager, Core Payments

Toast creates technology to help restaurants and local businesses succeed in a digital world. As a Senior Product Manager on Toast’s Payments team, you will help shape the systems and infrastructure that power how money moves across the Toast platform, working closely with various teams to deliver reliable and scalable payment capabilities.

Responsibilities:

• Design and deliver new payment capabilities such as new authorization types, ML-powered retry logic, intelligent dynamic routing strategies, etc
• Define, prioritize, and deliver roadmap initiatives that improve the reliability, accuracy, and efficiency of Toast’s payment processing systems
• Lead execution for infrastructure-focused programs such as, resiliency, system migrations, and failover capabilities
• Interpret and apply card scheme rules and processor specifications (e.g., Visa, Mastercard, Amex) to ensure scalable and compliant implementation across the platform
• Partner closely with engineering to modernize Toast’s transaction layer — including state management, asynchronous workflows, API contracts, and observability tooling
• Collaborate closely with finance and operations teams on settlement accuracy, reconciliation, cost modeling, and risk mitigation
• Manage multi-team dependencies with Engineering, Processor Partners, Customer Support, FinOps, and Product Marketing
• Collaborate with processors and partners to scope new integrations, manage certifications, and expand Toast’s global payment capabilities
• Drive execution discipline through clear requirements, acceptance criteria, documentation, and cross-functional communication
• Monitor key performance metrics and partner with engineering to improve system reliability and operational health
• Communicate roadmap updates, project status, and risks to stakeholders with clarity and transparency

Requirements:

• 5+ years of product management experience, focusing on payments, fintech infrastructure, or transaction orchestration
• Proven track record shipping complex capabilities in core payment flows — such as incremental auth, refund architecture, fallback handling, and multi-gateway orchestration
• Strong technical fluency — you understand and can work from payment specifications, network mandates, and API definitions, and collaborate deeply with engineering on architecture and design
• Deep familiarity with card networks, processors, and the end-to-end lifecycle of a transaction, from initiation to final settlement
• Experience navigating regional payment differences, acquiring relationships, and compliance requirements across geographies
• Skilled at leading platform-level initiatives involving distributed systems, asynchronous workflows, and system resilience
• A natural influencer who can align senior engineers, operations leaders, and external partners around a compelling vision and roadmap
• Clear and compelling communicator, both written and verbal — able to translate complex systems into crisp narratives for execs, peers, and partners
• Data- and outcome-driven, relentlessly focused on real-world impact, system metrics, and customer success
• Excited about building globally scalable payment systems and exploring intelligent optimization techniques (ML-based retry, dynamic routing, etc.)
• A strategic, systems-level thinker who thrives in ambiguity, takes ownership, and drives clarity in complex environments