Analytics Engineer- Power BI & SQL(US working hours)

ResMed is a company that provides analytics products to help customers turn EHR data into actionable insights. The Analytics Engineer will work directly with clients to configure dashboards and support their analytics needs, ensuring effective use of existing MyAnalytics dashboards and datasets.

Responsibilities:

• Partner directly with customers to understand their clinical, financial, or operational reporting needs
• Translate customer questions into clear, actionable dashboard configurations using existing MyAnalytics assets
• Guide customers through personalization of PowerBI dashboards, including:
• Applying and configuring filters and slicers
• Rearranging visuals and report layouts
• Creating and managing bookmarks and report views
• Organizing report pages and workspace views
• Lead live working sessions (“show & guide” or “build together”) to help customers confidently use analytics in decision-making
• Help customers interpret metrics correctly and connect insights to real-world actions
• Help customers understand why metrics move, not just what the numbers show
• Customize dashboards in Power BI (browser) Service using existing datasets and measures only
• Improve usability, clarity, and relevance of reports without altering the semantic model
• Ensure changes align with product standards, data governance, and design guidelines
• Troubleshoot common Power BI issues related to visuals, filters, permissions, and user experience
• Stay current on Power BI features relevant to report consumers and authors
• Partner closely with Analytics Product Managers and Engineering to:
• Share recurring customer requests and usage patterns
• Identify opportunities for product or premium offering enhancements
• Validate when custom requests should be standardized
• Document repeatable consulting patterns, configurations, and best practices
• Act as a bridge between Services, Product, and Support to reduce ad-hoc escalations
• Build foundational knowledge of MyAnalytics architecture, available datasets, and standard dashboards
• Contribute to internal and external enablement materials (training guides, use case examples, FAQs)
• Support onboarding and knowledge-sharing for other teams interacting with MyAnalytics customers
• Assist with UAT validation and post-release review of analytics changes impacting customers

Requirements:

• 3+ years of experience in Analytics, BI, Reporting, or Data Consulting
• Hands-on experience working with Power BI dashboards and reports
• Strong understanding of: Power BI visuals, filters, slicers, bookmarks, and layouts
• Strong understanding of Power BI Service (workspaces, apps, sharing, permissions)
• Experience working directly with customers or business stakeholders
• Excellent verbal and written communication skills
• Ability to explain analytical concepts clearly to non-technical audiences
• Strong time management skills and ability to support multiple customers
• Willingness and ability to work US business hours
• Experience in healthcare analytics, EHR data, or regulated industries
• Clinical, financial, or operational domain expertise
• Familiarity with analytics enablement, training, or consulting models
• Comfort working in environments with complex data models (without modifying them)