Key skills
CompTIA Network+CompTIA Security+CCNAITIL FoundationsNetworking conceptsSecurity conceptsSystem administrationEagerness to learnCommunication skillsDocumentation skillsCommunication
About this role
Dyopath is a company focused on technical operations and security. They are seeking a SNOC Engineer I to monitor alerts, perform troubleshooting, and escalate issues to ensure operational stability across various environments.
Responsibilities:
- Monitor and triage alerts across security, network, systems, and cloud environments
- Perform initial troubleshooting and document findings clearly
- Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope
- Follow established Standard Operating Procedures (SOPs) for routine tasks
- Maintain accurate and thorough ticket documentation
- Assist with updating SOPs and knowledge base articles
- Support operational reliability through consistency, communication, and teamwork
- Performs initial review of security alerts and escalates indicators of compromise
- Assists with monitoring SIEM and EDR alerts
- Follows predefined workflows for triage and documentation
- Supports proactive security initiatives through data collection and basic analysis
- Works with Engineer II team members to learn investigative techniques
- Collaborates with internal teams as directed for remediation actions
Requirements:
- Associate's degree in IT, Cybersecurity, or related field (or equivalent experience)
- 0–1+ years in SOC, NOC, help desk, or IT operations (academic, internship, or lab experience welcome)
- Foundational understanding of networking, security concepts, and system administration
- Strong communication and documentation skills
- Ability to follow structured processes and escalate appropriately
- Eagerness to learn in a fast‑paced, collaborative environment
- CompTIA Network+ or Security+
- CCNA (preferred)
- ITIL Foundations